Terms and Conditions

Welcome to Paybin.io, a service operated by Flopays UAB, a company incorporated under the laws of the Republic of Lithuania, with registration number 306776864 and registered address at Žalgirio g. 88-101, 09303 Vilnius, Lithuania ("Company", "we", "our" or "us").

By accessing or using the Paybin.io website ("Site") and services ("Services"), you ("User", "you", or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use our Services.

1. Eligibility

To use our Services, you must:

  • Be at least 18 years old.
  • Have full legal capacity to enter into contracts.
  • Not be located in or a citizen of a sanctioned jurisdiction (as defined by OFAC, EU, or UN lists).
  • Not be previously suspended or removed from using our Services.

2. Services Provided

Paybin provides crypto-related payment processing services, including but not limited to:

  • Crypto invoicing tools
  • Merchant crypto payments
  • Payout management

We are not a financial institution, and we do not offer custody or fiat conversion services unless explicitly stated.

3. User Obligations

  • Provide accurate and up-to-date information during registration.
  • Not engage in any activity that is illegal, fraudulent, or harmful to the system.
  • Maintain the confidentiality of your account credentials.

We reserve the right to suspend or terminate your account if we detect any suspicious or unauthorised activity.

4. Prohibited Use

You may not use the Services for activities including but not limited to:

  • Money laundering or terrorist financing
  • Fraud or scams
  • Trade of illegal goods or services
  • Sanctions evasion
  • Ponzi schemes or high-yield investment programs

We reserve the right to report any such activity to competent authorities and cooperate in full.

5. Risk Disclosure

Cryptocurrency transactions are inherently risky. The value of crypto assets is volatile and may result in significant losses. You acknowledge that:

  • We do not guarantee the value, stability, or legality of any digital asset.
  • You are solely responsible for your use of the Services and the risks associated with digital assets.

6. Fees and Charges

We may charge fees for certain Services. All applicable fees will be disclosed on the Site or agreed upon in writing. You are responsible for reviewing and agreeing to the fee structure.

7. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, data, or use, arising out of or in connection with:

  • The use or inability to use the Services
  • Any unauthorised access to or use of our servers
  • Any bugs, viruses, or harmful code transmitted via the Site

8. Indemnification

You agree to indemnify and hold harmless Flopays UAB and its affiliates, officers, employees, and partners from any claims or damages arising out of:

  • Your use of the Services
  • Your breach of these Terms
  • Your violation of any applicable laws or regulations

9. Privacy

Your use of the Services is also governed by our Privacy Policy. Please review it carefully to understand how we collect, use, and share personal information.

10. Amendments

We may modify these Terms at any time. The updated Terms will be posted on our Site with a revised effective date. Continued use of the Services after such changes constitutes acceptance of the new Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania. Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts in Vilnius, Lithuania.

12. Contact

For questions regarding these Terms, please contact us at:
📧 support@paybin.io
📍 Flopays UAB, Žalgirio g. 88-101, 09303 Vilnius, Lithuania

Privacy Policy

This Privacy Policy describes how Flopays UAB ("Company", "we", "our" or "us"), operating Paybin.io, collects, uses, discloses, and protects personal information obtained through our website and services.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable privacy laws.

1. Who We Are

Company Name: Flopays UAB
Registration Number: 306776864
Registered Office: Žalgirio g. 88-101, 09303 Vilnius, Lithuania
Email: privacy@paybin.io

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identification Data: Full name, date of birth, government-issued ID
  • Contact Data: Email address, phone number, billing address
  • Financial Data: Wallet addresses, transaction history
  • Technical Data: IP address, browser type, device identifiers
  • Usage Data: Information about how you use our website and services

We do not collect any sensitive personal data unless legally required (e.g. for KYC/AML compliance).

3. How We Collect Data

  • When you register or create an account
  • When you use our Services
  • When you contact us via email or forms
  • Through cookies and similar technologies (see Section 9)

4. How We Use Your Data

  • Provide, maintain and improve our Services
  • Comply with legal and regulatory obligations (KYC/AML)
  • Detect and prevent fraud or illegal activities
  • Respond to user enquiries and support requests
  • Analyse usage trends to improve user experience
  • Send administrative notifications and service updates

We will not sell or rent your personal data to third parties.

5. Legal Bases for Processing

  • Contractual necessity – to provide the Services you requested
  • Legal obligation – to comply with laws and regulations
  • Legitimate interest – for security and platform improvement
  • Consent – where you have explicitly agreed (e.g. marketing)

6. Sharing Your Data

We may share your data with:

  • Service providers (e.g. cloud hosting, KYC processors)
  • Regulatory or law enforcement authorities (when legally required)
  • Professional advisers (e.g. lawyers, accountants)

All third parties are contractually obligated to protect your data and use it only as instructed.

KYC / AML Policy

This KYC/AML Policy outlines the principles and procedures applied by Flopays UAB ("Company", "we", "our"), the operator of Paybin.io, to comply with international standards on anti-money laundering (AML) and counter-terrorist financing (CTF), and to implement robust Know Your Customer (KYC) protocols.

1. Purpose

  • Prevent the use of our platform for money laundering or terrorist financing.
  • Comply with the applicable laws and regulations in the Republic of Lithuania and the European Union.
  • Detect and report suspicious activities in a timely manner.
  • Ensure that all users are properly verified before accessing services.

2. Regulatory Framework

This Policy is based on:

  • The Lithuanian Law on the Prevention of Money Laundering and Terrorist Financing
  • The EU's 5th Anti-Money Laundering Directive (5AMLD)
  • FATF Recommendations
  • Guidelines from the Lithuanian Financial Crime Investigation Service (FCIS)

3. Customer Due Diligence (CDD)

We apply different levels of Customer Due Diligence (CDD) based on a risk-based approach:

a. Standard Verification

Required from all users:

  • Full legal name
  • Date of birth
  • Country of residence
  • Email and phone number
  • Government-issued ID document (passport or national ID)

b. Enhanced Due Diligence (EDD)

Required for:

  • High-risk countries or politically exposed persons (PEPs)
  • Transactions exceeding regulatory thresholds
  • Suspicious or unusual activities

EDD may include:

  • Proof of address (utility bill, bank statement)
  • Source of funds/income
  • Live video verification

4. Ongoing Monitoring

We continuously monitor user activity to detect:

  • Unusual transaction patterns
  • Sudden changes in user behaviour
  • Structuring of transactions to avoid thresholds

We may request re-verification or temporarily suspend accounts pending review.

5. Sanctions and Blacklists

We screen all users and transactions against:

  • EU and OFAC sanctions lists
  • UN Security Council Resolutions
  • Other relevant PEP/sanctions/watchlists

Access to our services is strictly prohibited for individuals or entities listed on such sanctions registers.

6. Record Keeping

In compliance with AML regulations, we retain the following records for a minimum of 8 years after the end of a user relationship:

  • KYC documents and communications
  • Transaction logs and account activity
  • Risk assessments and internal reports

These may be provided to competent authorities upon lawful request.

7. Training and Awareness

  • All employees and contractors are trained regularly on AML/KYC procedures
  • Required to report any suspicious activity immediately to the AML Compliance Officer

8. Suspicious Activity Reporting

We are obligated to submit Suspicious Activity Reports (SARs) to the Financial Crime Investigation Service (FCIS) of Lithuania when:

  • There are reasonable grounds to suspect criminal intent
  • A user refuses to provide required information
  • A transaction appears to be designed to conceal illicit origin

9. Compliance Officer

We have appointed an AML Compliance Officer who is responsible for:

  • Overseeing the implementation of this Policy
  • Ensuring ongoing regulatory compliance
  • Coordinating internal audits and investigations
  • Acting as the point of contact for regulators

10. User Responsibilities

By using our Services, you agree to:

  • Provide truthful and complete information during onboarding
  • Promptly update any personal or business information
  • Cooperate with all verification and monitoring procedures

Failure to comply may result in the suspension or termination of your account.

11. Policy Review

This Policy is reviewed and updated at least annually or whenever there are changes to relevant laws or risk conditions.

12. Contact

If you have any questions or concerns regarding this Policy, please contact us:
📧 compliance@paybin.io
📍 Flopays UAB, Žalgirio g. 88-101, 09303 Vilnius, Lithuania