— Privacy Policy

This Privacy Policy describes how Flopays UAB (“Company”, “we”, “our” or “us”), operating Paybin.io, collects, uses, discloses, and protects personal information obtained through our website and services.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable privacy laws.

1. Who We Are

  • Company Name: Flopays UAB

  • Registration Number: 306776864

  • Registered Office: Žalgirio g. 88-101, 09303 Vilnius, Lithuania

  • Email: privacy@paybin.io

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identification Data: Full name, date of birth, government-issued ID

  • Contact Data: Email address, phone number, billing address

  • Financial Data: Wallet addresses, transaction history

  • Technical Data: IP address, browser type, device identifiers

  • Usage Data: Information about how you use our website and services

We do not collect any sensitive personal data unless legally required (e.g. for KYC/AML compliance).

3. How We Collect Data

We collect personal data in the following ways:

  • When you register or create an account

  • When you use our Services

  • When you contact us via email or forms

  • Through cookies and similar technologies (see Section 9)

4. How We Use Your Data

We use your data to:

  • Provide, maintain and improve our Services

  • Comply with legal and regulatory obligations (KYC/AML)

  • Detect and prevent fraud or illegal activities

  • Respond to user enquiries and support requests

  • Analyse usage trends to improve user experience

  • Send administrative notifications and service updates

We will not sell or rent your personal data to third parties.

5. Legal Bases for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity – to provide the Services you requested

  • Legal obligation – to comply with laws and regulations

  • Legitimate interest – for security and platform improvement

  • Consent – where you have explicitly agreed (e.g. marketing)

6. Sharing Your Data

We may share your data with:

  • Service providers (e.g. cloud hosting, KYC processors)

  • Regulatory or law enforcement authorities (when legally required)

  • Professional advisers (e.g. lawyers, accountants)

All third parties are contractually obligated to protect your data and use it only as instructed.

7. International Transfers

We may transfer personal data outside the European Economic Area (EEA) only when:

  • Adequate safeguards are in place (e.g. Standard Contractual Clauses)

  • It is necessary for the performance of a contract

  • You have explicitly consented

8. Data Retention

We retain personal data for as long as necessary to:

  • Provide our services

  • Fulfil legal and regulatory obligations (e.g. 5-10 years for AML)

  • Resolve disputes

After the retention period, data is securely deleted or anonymised.

9. Cookies and Tracking Technologies

We use cookies to:

  • Remember user preferences

  • Analyse traffic and usage

  • Enhance user experience

You may disable cookies in your browser settings, but this may affect site functionality. See our Cookie Policy for more details.

10. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data (subject to legal retention)

  • Object to or restrict processing

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with a data protection authority

To exercise your rights, email us at privacy@paybin.io

11. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption (at rest and in transit)

  • Secure authentication protocols

  • Regular security audits

However, no system is completely secure, and you use our services at your own risk.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

13. Contact

If you have any questions or concerns about this Privacy Policy, please contact:

📧 privacy@paybin.io
📍 Flopays UAB, Žalgirio g. 88-101, 09303 Vilnius, Lithuania